Engineers on your floor, not in your inbox
Most AI projects fail not because of the technology but because the vendor never understood the process. So our engineers go on site, sit next to your teams and own the outcome: a solution people use every day.
One person accountable end to end
Every engagement has a lead engineer. They run the diagnostic, build the pilot and stay through launch. You never have to re-explain the problem to three different teams.
Starts with people, not code
Interviews the people doing the work, watches how it actually gets done, and finds where time is lost.
An engineer, not an account manager
Connects systems, configures agents, writes integrations. Decisions get made on the spot, without a chain of sign-offs.
Your team learns alongside
By the end, your staff can change agent instructions and add new scenarios themselves.
What happens in each phase
Timelines are typical for a mid-sized engagement. The dated plan is fixed at the end of the diagnostic.
Diagnostic
- Interviews with leadership and process owners
- Audit of systems, data and data quality
- Baseline metrics
- 3–5 candidate processes with impact estimates
Pilot
- One process, one user group
- The sources it needs, connected
- Agent and interface configured
- Weekly progress demos
Integration
- All required systems connected
- Single sign-on and roles from your directory
- Role-based staff training
- Procedures and documentation
Scale
- New processes and modules
- The organization model keeps growing
- Regular agent quality reviews
- Quarterly impact report
Who does what
A clear split of responsibilities is what gets a project finished on time.
| Task | BlackGust | Client |
|---|---|---|
| Project goals and success criteria | Proposes and quantifies | Approved by the sponsor |
| Process description | Runs interviews, documents | Process owner, 2–4 h per week |
| Data access | Prepares requirements and schema | IT grants access, security approves |
| Development and configuration | All of it | — |
| Testing | Reference checks | Users test on their own tasks |
| Training | Delivers | Makes staff time available |
| Phase acceptance | Report and demo | Signs the acceptance certificate |
Not much, but non-negotiable
We handle the technology. The organization provides decisions and access; without them no vendor can ship a working product.
- An executive sponsor who makes decisions
- A process owner who knows how the work really gets done
- An IT contact for system access
- Sign-off from your security team at the start
- A pilot group of 5–20 users
Not every process is worth automating
- There's no data and no way to collect it — record-keeping comes first
- The process runs once a month and takes an hour — there's nothing to save
- No one on the client side owns the process
- AI is expected to make unsupervised decisions where mistakes are costly
The first step is a conversation with an engineer
The first strategy session is free. Tell us about the challenge and our leadership will tell you where to start.